Help Center: Shopping - Kenneth Copeland Ministries

I bought a digital product but haven’t received it in my email. How do I get my files?

When you buy a digital product, please allow 24 hours for it to be sent to your email inbox. If you don’t see it after that time period, check your spam folder in case it got sent there. Lastly, if you don’t see it in either your inbox or spam folder, contact KCM Customer Service at 1-800-600-7395 for more help.

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I got my digital download in my email and I’m not sure how to open it. How do I open a digital download?

To download, follow the instructions for your preferred Internet browser below:
 

Internet Explorer

  • Click on the link.
  • Choose “Save” on the prompt window that pops up. This will bring up a “Save As” window, where you can add the file wherever you prefer on your computer.
  • Click “Save.”
  • Once the download is completed you can click “Open Now” from Internet Explorer or from your chosen location on the computer.

Safari

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How do I create my new account at checkout?

  1. Click ‘Register’ from the top of kcm.org.
  2. Follow the prompts to create your account. Please be sure to include your full address.
  3. Verify your email address.
  4. Re-add the products you wish to purchase to your cart.
  5. Proceed to checkout. You’ll already be signed in.

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How do I sign in at checkout?

  1. Click ‘Sign In’ from the top of kcm.org.
  2. Please enter your username and password you created for your account at kcm.org.
  3. Click ‘Cart’ from the main navigation. The products you’ve added to your cart should still be there. Click ‘Checkout’ to continue the payment process.

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Why do I have to create an account at checkout?

Our website requires that you have an account when purchasing products. Having an account with KCM not only allows you to receive your product, but it also ensures you receive ministry updates and to take advantage of ministry materials available at kcm.org.
 

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I never got an email receipt after my purchase. Can it be resent?

Partners can print the screen of the products they’ve purchased by doing the following:

  • Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
  • Provide your user credentials for sign in.
  • Click ‘My Account’ from the top right hand side of the site.
  • Once you are in your account, select ‘Giving/Purchases’ from the left-hand navigation.
  • Click the Products tab. Right-click your mouse, select “Print…” from the list and follow the prompts.
     

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How do I return a product?

If you want to return a product you purchased online, we have staff here to help! Submit a customer service request or call us at 1-800-600-7395.

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Is there a way to track my order?

  1. Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
  2. Click the ‘My Account’ link.
  3. Within your account, click the ‘Giving/Purchases’ link in the left-hand navigation.
  4. Click the tracking link to track your purchase.
  5. Still don’t have your package? We have staff here to help! Submit a customer service request online or call us at 1-800-600-7395.

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How do I correct a billing issue?

If you need a billing issue corrected, we have staff available to assist you. Submit a customer service request online or call us at 1-800-600-7395.

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